Customer Service

LG Job Position Types

• CS Network Management

  This role will be responsible for the service network strategy, focusing on B2B establishment, evaluation, contract management, and on-site support. You will also oversee audits and work-in-progress (WIP) management. Additionally, you will manage service return policies, costs, and partnerships, ensuring efficient approval processes and effective return warehouse operations. Your contributions are essential for optimizing service delivery and enhancing business relationships.

• CS Parts Management

  This position handle the management of service material indices, inventory control, demand forecasting, and material information. Responsibilities include overseeing logistics and the overall operation of material management. You will also manage the material warehouse, including service branch activities, warehousing, and shipping processes, which involve part returns and Return Merchandise Authorization (RMA) procedures. This role is vital for maintaining efficient material flow and optimizing inventory management.

• CS Technical Support

  You will provide overall service technical support and drive quality improvement. Responsibilities include delivering technical training, site support, and quality response. This role also manage service training operations, develop training courses and content, and implement programs on topics like Management of Technology (MOT), new technologies, and new products. This position is key to enhancing service quality and equipping teams with essential skills.

• CS Planning

  Develop and implement service strategies, manage KPIs, and establish standards. Responsibilities include organizing meetings, overseeing service marketing, and responding to external organizations. Manage service costs, accounting, agency fees, and warranty policies to ensure financial accountability.

• CS Improvement

  Proactively identify customer complaints and pain points across online and offline channels. Effectively address customer issues and enhance service quality by leveraging Voice of the Customer (VOC) feedback for continuous improvement.

• CS Technician

  As a Customer Service Technician, you will execute repairs at the Board/Product Repair Center with precision and efficiency. Main challenge is deliver exceptional service and product repairs at designated service points, enhancing customer satisfaction and trust.

• CS CIC Agent

  As a CIC Agent, you will be responsible for direct customer response and management within the call center. This includes handling secondary consultations, providing chat support, and actively listening to customer feedback through Voice of the Customer (VOC) initiatives. This role is crucial in ensuring a positive customer experience and addressing inquiries effectively.

• CS Field Operation

  You will oversee operations at overseas centers, including BRC/PRC and CIC. Responsibilities include coordinating service branches, DMS, and ensuring efficient service delivery in LG direct centers.