Customer Service
Customer Service professionals play a important role in ensuring customer satisfaction and support. We empower our customers to fully enjoy their experiences with our products, making every interaction an opportunity to enhance their journey. Our commitment to customer advocacy drives our team to gather feedback and collaborate on innovative solutions. If you understand consumer behavior and are passionate about enriching customer experiences, we invite you to join LG. Together, we can make a meaningful impact!
LG Job Position Types
CS Network Management
This role will be responsible for the service network strategy, focusing on B2B establishment, evaluation, contract management, and on-site support. You will also oversee audits and work-in-progress (WIP) management. Additionally, you will manage service return policies, costs, and partnerships, ensuring efficient approval processes and effective return warehouse operations. Your contributions are essential for optimizing service delivery and enhancing business relationships.
CS Parts Management
This position handle the management of service material indices, inventory control, demand forecasting, and material information. Responsibilities include overseeing logistics and the overall operation of material management. You will also manage the material warehouse, including service branch activities, warehousing, and shipping processes, which involve part returns and Return Merchandise Authorization (RMA) procedures. This role is vital for maintaining efficient material flow and optimizing inventory management.
CS Technical Support
You will provide overall service technical support and drive quality improvement. Responsibilities include delivering technical training, site support, and quality response. This role also manage service training operations, develop training courses and content, and implement programs on topics like Management of Technology (MOT), new technologies, and new products. This position is key to enhancing service quality and equipping teams with essential skills.
CS Planning
Develop and implement service strategies, manage KPIs, and establish standards. Responsibilities include organizing meetings, overseeing service marketing, and responding to external organizations. Manage service costs, accounting, agency fees, and warranty policies to ensure financial accountability.
CS Improvement
Proactively identify customer complaints and pain points across online and offline channels. Effectively address customer issues and enhance service quality by leveraging Voice of the Customer (VOC) feedback for continuous improvement.
CS Technician
As a Customer Service Technician, you will execute repairs at the Board/Product Repair Center with precision and efficiency. Main challenge is deliver exceptional service and product repairs at designated service points, enhancing customer satisfaction and trust.
CS CIC Agent
As a CIC Agent, you will be responsible for direct customer response and management within the call center. This includes handling secondary consultations, providing chat support, and actively listening to customer feedback through Voice of the Customer (VOC) initiatives. This role is crucial in ensuring a positive customer experience and addressing inquiries effectively.
CS Field Operation
You will oversee operations at overseas centers, including BRC/PRC and CIC. Responsibilities include coordinating service branches, DMS, and ensuring efficient service delivery in LG direct centers.
Muhammad R.
Asia/IndonesiaTraining Coordinator
Where everyone listens carefully, stays ahead of what customers need, and always tries to go the extra mile.
Juan H.
LATAM/ArgentinaSVC Manager
My experience at LGE has exceeded my expectations, as I have been able to grow professionally and contribute to the company's success.
Felipe C.
LATAM/ChileSVC Parts & Technical Support Supervisor
Adapting to a global, Korean-led environment has helped me grow professionally. It requires resilience and commitment.
Layla H.
MEA/EgyptSvc Marketing Specialist
I enjoy the collaborative and supportive environment at LG, where innovation is encouraged and every team member's contribution is valued.
Rahul S.
MEA/UAEAssistant Manager
LG has transformed the way I approach personal decisions, now, I focus on long-term and sustainable outcomes. This valuable skill is something I’ve learned from LG’s work culture.
Walter S.
LATAM/EcuadorTechnical Support Analyst
At LG Electronics teamwork is highly valued, ideas are listened to, and there is always room to keep learning. It’s a place where I truly enjoy growing and contributing.
Levent Y.
MEA/TürkiyeSpecialist
At the first day that I start in LG, I always supported by other team members and believe that this a big help to motivate us.
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